Voice.WorksFerns N Petals

Enabling Celebrations on the go

from taking orders to delivering it.


Analytical Summary

Ferns N Petals wanted to simplify the way their customers ordered from them, and we helped them actualize it with the help of voice technology. Using Alexa, we integrated voice technology in their website by which the end-user could place orders for cakes, gifts, and more, from anywhere in the middle of their busy schedules.  

Know our Client

Founded in 1994, Ferns N Petals, one of India’s biggest gifting solutions providers, is known for aiding customers in celebrating their special moments by delivering them with cakes, flowers, and gifts. It is the largest florist chain with its franchisees across the world.   

Note their Pain Points

Ferns N Petals created beautiful flowers and cakes that completed celebrations. However, they couldn’t be available to customers during their busy schedules due to the lack of user-friendliness in opening the website for placing orders.  

Hear in their Solutions

They proposed to make their application voice-friendly by which their customers could order their favorite flowers and cakes even while they’re getting late to the office.   

Discover our Specifics

Using Alexa’s voice technology, we helped Ferns N Petals to take orders by receiving voice commands. In this process, the end-user had to configure their Ferns N Petals account with Alexa, after which they could simply place the order using voice commands. After every specification, the user gets to re-approve their choice, and once all the requirements are provided, Alexa reads out the complete order details to the user for final confirmation. Once the user confirms the same through their voice command, the order is placed and delivered to the said location. With this initiative, their customers no longer had to sit down with their phones or laptops to place an order for their loved ones. We integrated voice technology in their application to ease the process of ordering cakes, flowers, and gifts from their website.


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